Our world is changing at a faster and faster pace. It is important for organisations to keep up with new trends, this is especialy true for airports and airlines. Passengers are becoming more and more demanding, their voices grow louder. Additionaly non-aeronautical revenues are increasingly becoming a greater share of our clients total revenue. Seeing these trends made me decide to found Optilyn. Together with my colleagues, we use our insights and expertise to help airports and airlines understand and react to these changes, while we advice them how to achieve higher profits, and improve their passenger experience.
Passenger Experience is defined as the experiences and impressions of passengers across all touchpoints on their journey. It is essential to evaluate this experience through the passenger's eyes.
Airports need to distinguish themselves from their competition by offering modern and functional facilities, a pleasant experience, and a seamles passenger journey.
Building stable relationships with passengers is essential for airlines to atract new customers and maintain loyalty. In addition, passenger satisfaction translates into increased revenue.
In today's fast changing world, where the demands of travellers are evolving rapidly, it is essential to constantly improve and stay competitive.
Optilyn guides airports and airlines in meeting these challenges, by helping them to deliver a seamless and unforgettable passenger experience.
Based on our practical experience and our unique and modern approach we enable a higher customer satisfaction and improved non-aeronautical revenue.
We provide following services for airports and airlines aimed at making them more profitable, efficient, and customer-centric.
Schreinergasse 2a, 82319 Starnberg,
Tel: +49 8151 9981435
VAT: DE 319061587