Insights to Enhance Passenger Experience

Expertise to Increase Non-Aeronautical Revenue

We strive to provide real insights that help airports to meet and exceed passenger expectations.
Airports can count on our professional expertise to boost their non-aeronautical revenue.

INSIGHTS THROUGH THE EYES OF YOUR PASSENGERS

UNDERSTANDING THE CUSTOMER IS THE KEY TO BETTER BUSINESS

Our unique and modern approach, allows us to provide independent and unbiased insights in the experiences and expectations of passengers, as well as to detect missed opportunities at your airport. Based on these findings, our experts assist airports to enhance their passenger experience, while at the same time increasing their non-aeronautical revenue. In fact, satisfied passengers will spend more time and money at an airport.

NOT A TYPICAL
CONSULTING COMPANY

We have a young, creative, and proactive mindset. We think today of the problems of tomorrow. Optilyn goes for a very personal approach, tailored to each unique client. We know you are the expert on your business, and want to work with you to create a unique solution to your challenges.

Steven SteemanFounder

Our world is changing at a faster and faster pace. It is important for organisations to keep up with new trends, this is especialy true for airports. Passengers are becoming more and more demanding, their voices grow louder. Additionaly non-aeronautical revenues are increasingly becoming a greater share of airports total revenue. Seeing these trends made me decide to found Optilyn. Together with my colleagues, we use our insights and expertise to help airports understand and react to these changes, while we advice them how to achieve higher profits, and improve their passenger experience.

OUR KEY VALUES

Customer Satisfaction

Continuous Innovation

Service Quality

Future Proof

Expertise

Passenger Experience

Airports need to distinguish themselves from their competition by offering modern and functional facilities, a pleasant experience, and a seamles passenger journey.

  • Wayfinding from door the gate
  • Impressions, both conscious and unconscious
  • Queing, because nobody likes to wait
  • Staff, airport's human representatives
  • PRMs require specialized facilities
  • Cleanliness can make or break an experience
  • ...

Non-aeronautical Revenue

Diversification of revenue streams is becoming more and more important for airports around the world. This leads to a growing share of non-aeronautical revenue.

  • Retail, purchase anything, anytime, anyware
  • Food & Beverages, either a quick bite or an extensive meal
  • Sleeping Facilities for passengers in transit
  • Luggage Storage, both before and after the flight
  • Events & Entertainment enjoyed by passengers and visitors
  • Parking Facilities, until now the biggest contributor
  • ...

Our worldwide
services

In today's fast changing world, where the demands of travellers are evolving rapidly, it is essential to constantly improve and stay competitive.

Optilyn guides airports in meeting these challenges, by helping them to deliver a seamless and unforgettable passenger experience.

Based on our practical experience and our unique and modern approach we garantee a higher customer satisfaction and improved non-aeronautical revenue.

We provide following services for airports aimed at making them more profitable, efficient, and customer-centric.

We continuously expand our expertise by performing internal research projects. We travel the world to find the best examples and the newest solutions on the market. This allows us to offer our clients the best possible service at any given time. In this way, we know how to make even the world's best airports that little bit better. We also perform research projects for clients, providing them better insights in e.g. the particular needs of specific passenger groups, or the influences of technologies on passenger experience, and spending.

Most of our assignments start with a thorough assessment of the whole or a part of the client's airport. The aim of these assessments is to find out on how passengers experience the airport, and to identify flaws and missed opportunities. In this regard, Optilyn is frequently asked to assess new terminals or facilities, because of our expertise and eye for detail. What our clients appreciate the most, are our modern and honest reporting methods, which allow them to get clear and powerfull insights into their airport performance.

Through our consulting services, we strive to create future proof airports, that can not only meet the expectations of today's passengers, but can continue to meet future demands. We develop strategies for enhancing passenger experience and increasing non-aeronautical revenue. Besides, our expertise is often valued to complement a design team with a passenger oriented vision. Optilyn helps airports to stay modern, profitable and sustainable companies, ensuring long lasting success.

GLOBAL
PARTNERS

ACI EUROPE

World Business Partner

Optilyn is a World Business Partner of ACI Europe. ACI Europe represents over 500 airports in 45 European countries, and is the European trade body for airports and as such, is also the European region of Airports Council International, the only global federation of airport operators. Working together in an active association to ensure effective communication and negotiation with legislative, commercial, technical, environmental, passenger and other interests. The members of ACI Europe are competitors in the airport market place and support free and fair competition as a trade policy and a legal concept.

TH AIRPORT CONSULTING

Strategic Partner

Optilyn and TH Airport Consulting are strategic partners. TH Airport Consulting is a well-known international  airport consultancy firm. They combine practical experience in operation, planning, construction and start-up of airport terminals with scientific approaches for analysis and optimization of airport processes. Next to consulting, TH Airport Consulting conducts research in cooperation with airports, partners, and universities.

JOIN US TO OPTIMIZE THE WORLD OF
AIR TRAVELS

We are constantly looking for talented people that are in search of an international challenge. At Optilyn we do everything possible to offer our customers the best possible service. This works only when our staff members are sattisfied in their job, which is why we are commited to the following staff values: quality, flexibility, fun, and continuous learning.

Global

We love to work internationally and broaden our horizons. Luckily, passenger air transport interconnects almost all places on earth, allowing us to serve airports worldwide.

COORDINATES

Optilyn

Schreinergasse 2a, 82319 Starnberg,
Germany

Tel: +49 8151 9981435
web: www.optilyn.com

Email: info@optilyn.com
VAT: DE 319061587

CONTACT US

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