An airport consultancy, specialized in non-aeronautical revenue and passenger experience.
Tel: +49 8151 9981435
Email: info@optilyn.com
OPTILYN
Schreinergasse 2a, 82319 Starnberg, Germany
Our world is changing at a faster and faster pace. It is important for organisations to keep up with new trends, this is especialy true for airports and airlines. Passengers are becoming more and more demanding, their voices grow louder. Additionaly non-aeronautical revenues are increasingly becoming a greater share of our clients total revenue. Seeing these trends made me decide to found Optilyn. Together with my colleagues, we use our insights and expertise to help airports and airlines understand and react to these changes, while we advice them how to achieve higher profits, and improve their passenger experience.
Passenger Experience is defined as the experiences and impressions of passengers across all touchpoints on their journey. It is essential to evaluate this experience through the passenger's eyes.
Airports need to distinguish themselves from their competition by offering modern and functional facilities, a pleasant experience, and a seamles passenger journey.
Building stable relationships with passengers is essential for airlines to atract new customers and maintain loyalty. In addition, passenger satisfaction translates into increased revenue.
In today's fast changing world, where the demands of travellers are evolving rapidly, it is essential to constantly improve and stay competitive.
Optilyn guides airports and airlines in meeting these challenges, by helping them to deliver a seamless and unforgettable passenger experience.
Based on our practical experience and our unique and modern approach we enable a higher customer satisfaction and improved non-aeronautical revenue.
We provide following services for airports and airlines aimed at making them more profitable, efficient, and customer-centric.
Our Passenger Experience Assessments provide a thorough assessment of the whole passenger journey. The aim of these assessments is to find out on how passengers experience the airport or the airline, and to identify flaws and missed opportunities. What our clients appreciate the most, are our honest reporting methods which allow them to get clear and powerfull insights into their performance, as wel as our eye for detail and insights in how little things can make a huge difference.
Through our consulting services, we strive to solve specific questions concerning passenger experience for airports and airlines. When designing solutions, we make sure that they not only meet the expectations of today's passengers, but will continue to meet future demands. Besides, our expertise can be valuable to complement a design team with a passenger oriented vision. Optilyn helps airports and airlines to stay modern, profitable and sustainable companies, ensuring long lasting success.
We continuously expand our expertise by performing internal research. We travel the world to find the best examples and the newest solutions on the market. This allows us to offer our clients the best possible service at any given time. In this way, we know how to make even the world's best airports and airlines that little bit better. We also perform research projects for clients, providing them better insights in e.g. the influences of technologies on passenger experience, and spending.
Schreinergasse 2a, 82319 Starnberg,
Germany
Tel: +49 8151 9981435
web: www.optilyn.com
Email: info@optilyn.com
VAT: DE 319061587